Deliverability
Monitor sender score, bounce rates, authentication health, and per-domain delivery on Platform → Deliverability.
Platform → Deliverability gives Communications officers and ICT administrators a deliverability-focused view of outbound mail. It complements the Dashboard with sender score, authentication summary, and per-recipient-domain tables.
Requires analytics:view (Communications officer, ICT administrator, or Authorizing Officer).
Time ranges
Filter all metrics by 24h, 7d, 30d (default), or 90d.
Sender score
A single 0-100 score derived from recent send logs: your delivery rate with a penalty for bounces. Before your first send it reads 100 with a No sends yet label, rather than a misleading low score. Real provider feeds will refine it once Postmaster / SNDS integration ships.
Core metrics
Four rate tiles sit beside the score:
| Metric | What it measures |
|---|---|
| Delivered | Share of sent mail accepted by recipient servers |
| Bounce rate | Share of sent mail permanently or temporarily rejected |
| Open rate | Opens over delivered (tracking pixel, scanner-inflated) |
| Click rate | Clicks over delivered |
See Email events for definitions.
Recipient domains
A table breaks volume down by recipient domain (for example gmail.com, yahoo.com, government domains). Use it to spot provider-specific bounce spikes.
Authentication summary
Confirms your sending domains use SPF, DKIM, and DMARC (every message is DKIM-signed by default). A companion card lists the domains active in the selected window; open any to check its DNS on Platform → Domains before large broadcasts.
Dedicated IPs (beta)
Deliverability → Dedicated IPs is an intake form for institutions that need isolated sending IPs. ICTA reviews requests; this is not self-service provisioning today.
External integrations such as Gmail Postmaster Tools and Microsoft SNDS are on the roadmap. Until then, use this page plus Developer → Email Logs for troubleshooting.
Next steps
- Deliverability best practices
- Domain setup: fix DNS authentication
- Email Logs: per-message timeline