1. Who We Are
Taifa Mail is an email delivery platform operated by RCFI ("we", "us"), part of the
GovConnect Kenya organisation. We build software for Kenyan government ministries,
counties, agencies, and public institutions.
This policy covers Taifa Mail and the services we operate under govconnect.ke, including
any subdomains or applications associated with the platform.
2. Information We Collect
Information you provide
- Account information: name, work email address, and optional profile
details when you sign in with your institution credentials.
- Sending data: sender addresses, domains, templates, and message content
you submit through the dashboard, SMTP relay, or API.
- Recipient data: contact lists, email addresses, and related fields you
upload in order to send email through the platform.
Information collected automatically
- Usage data: pages visited, features used, and interaction patterns.
- Device information: browser type, operating system, and screen resolution.
- Network information: IP address and approximate location.
- Delivery events: sends, deliveries, bounces, opens, clicks, and
complaints, which we record to provide analytics and protect sender reputation.
3. How We Use Your Information
- To provide and maintain our services.
- To deliver email on your behalf and report on delivery outcomes.
- To send transactional emails such as account notices, receipts, and alerts.
- To authenticate your identity and secure your account.
- To prevent abuse, spam, and fraud on our sending infrastructure.
- To improve our products and user experience.
- To communicate with you about your account or our services.
4. Data Sharing
We do not sell your personal data. We share information only in these cases:
- Service providers: We use infrastructure providers to host our services.
Data is stored on secured cloud infrastructure with industry-standard access controls and
encryption at rest.
- ICTA: As platform operator, ICTA may access allocation request data and
operational metadata needed to govern mailbox capacity and domain hosting.
- Legal requirements: We may disclose information if required by law or to
protect our rights.
5. Data Storage and Security
Your data is stored in PostgreSQL databases hosted on secured servers. We use
industry-standard security measures including:
- TLS/SSL encryption for all data in transit.
- Hashed credentials where applicable.
- Session tokens stored in HTTP-only, secure cookies.
- Regular security audits of our infrastructure.
6. Your Rights
In line with the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for data processing.
To exercise any of these rights, contact us at support@govconnect.ke.
7. Cookies
We use essential cookies only, specifically an HTTP-only authentication cookie to maintain
your login session. We do not use tracking cookies, advertising cookies, or third-party
analytics cookies.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal
data from children.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify users of significant
changes by email or through our platforms.
10. Contact
For privacy-related questions or requests: